Life-Safety Alarm Center Operator

Wayne Alarm; Lynn, Northern (MA, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Wayne Alarm in Lynn, MA is seeking a Monitoring Center Operator for a full-time, onsite role. You will respond to burglary, fire, medical, and equipment alarms, communicate with customers and emergency responders, and document every action accurately.

The position emphasizes calm judgment, accuracy, reliability, and teamwork. Training will be provided; prior alarm monitoring is helpful but not required.

Qualifications

• High school diploma, GED, or equivalent required.
• Strong verbal, written, telephone, listening, and computer skills.
• Previous alarm monitoring experience is preferred but not required.
• Experience in customer service, call centers, dispatch, healthcare, banking, insurance, hospitality, technical support, logistics, or similar procedure-driven work is a plus.
• Ability to maintain confidentiality and complete applicable pre-employment requirements.

Responsibilities

• Respond to burglary, fire, medical, and equipment alarm signals using established procedures.
• Answer inbound calls and make outbound calls to customers, emergency authorities, technicians, and alarm dealers.
• Provide calm, professional, and reassuring service, including when a caller is upset or frightened.
• Manage multiple alarms, calls, and computer tasks while maintaining accuracy and attention to detail.
• Verify information, complete required actions in the correct sequence, and accurately document all activity.

Skills

Verbal communication

Written communication

Telephone skills

Listening

Computer skills

Education

High school diploma/GED

Job description

Wayne Alarm in Lynn, MA is seeking a Monitoring Center Operator for a full-time, onsite role. You will respond to burglary, fire, medical, and equipment alarms, communicate with customers and emergency responders, and document every action accurately.

The position emphasizes calm judgment, accuracy, reliability, and teamwork. Training will be provided; prior alarm monitoring is helpful but not required.