Night Alarm Dispatcher — 24/7 Central Station

Emergency 24

Brea (CA)

On-site

USD 25,000 - 28,000

Full time

11 days ago

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Benefits offered by this job

Paid training

Medical/Dental/Vision

Paid time off

Incentives and bonuses

Retirement plan

Career growth

Job summary

Emergency24 is seeking an Alarm Monitoring Operator to join our 24/7 on-site central station in Brea, CA. You will respond to alarm activations, coordinate with emergency responders, and ensure accurate dispatch of police, fire or medical services.

This fast-paced role requires calm, clear communication, and strict attention to detail. Paid training is provided, and the full-time position offers growth opportunities within a life-safety environment.

Qualifications

High school diploma or GED required.
Prior call center, customer service, or dispatch experience highly preferred.
Paid training provided.
Must pass required background checks.

Responsibilities

Respond to alarm activations and follow established procedures to verify events.
Handle a high volume of inbound and outbound phone calls.
Dispatch alarms to police, fire, or emergency services nationwide.
Communicate clearly and professionally during high-pressure situations.
Answer customer questions regarding alarm activity and account history.
Monitor alarm and video systems using company software.
Accurately document all calls and alarm activity.
Adhere to assigned schedules, performance standards, and quality guidelines.