Alabaster - Customer Service Specialist - Full-time

Long Lewis Auto Group; Alabaster (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Customer-first culture

Job summary

Long-Lewis Auto Group in Alabaster, AL is hiring a Customer Service Specialist for a full-time, on-site role. You will be the first point of contact for customers, directing calls, greeting guests, assisting the sales team, and helping customers become comfortable with the technology in their new vehicles.

Strong communication and a friendly, professional demeanor are essential. The position offers competitive pay and benefits, with opportunities to support multiple departments and contribute to

Qualifications

• One or more years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Comfortable working with technology and helping customers learn new features.

Responsibilities

• Answer incoming calls professionally and direct customers to the appropriate department or team member.
• Gather accurate information from callers to ensure efficient call routing.
• Log missed calls for Sales Consultants and Service Advisors.
• Welcome and greet customers as they arrive at the dealership.
• Assist the Sales Department by providing outstanding customer support throughout the vehicle purchase process.
• Help customers understand and use the technology and features in their new vehicle.
• Maintain a positive, professional, and customer-focused attitude at all times.
• Support dealership operations with additional customer service and administrative tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Alabaster - Customer Service Specialist - Full-time

• Rate : $15 USD per hour
• SERVICE
• Full-Time
• Requisition #: HOOVE003069

Locations

Showing 1 location

Long-Lewis Auto Group | Alabaster
1471 1st St N
Alabaster, AL 35007, USA

Description

Long-Lewis is seeking a friendly, professional, and customer-focused Customer Service Specialist to join our dealership team. In this role, you'll be one of the first points of contact for our customers, creating a welcoming experience both over the phone and in person. You'll support multiple departments by directing calls, greeting guests, assisting the sales team, and helping customers become comfortable with the technology in their new vehicles.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you!

What You'll Do

• Answer incoming calls professionally and direct customers to the appropriate department or team member.
• Gather accurate information from callers to ensure efficient call routing.
• Log missed calls for Sales Consultants and Service Advisors.
• Welcome and greet customers as they arrive at the dealership.
• Assist the Sales Department by providing outstanding customer support throughout the vehicle purchase process.
• Help customers understand and use the technology and features in their new vehicle.
• Maintain a positive, professional, and customer-focused attitude at all times.
• Support dealership operations with additional customer service and administrative tasks as needed.

What We're Looking For

• One or more years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Comfortable working with technology and helping customers learn new features.
• A passion for providing exceptional customer service and creating a positive customer experience.

Why Join Long-Lewis?

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Career growth and advancement opportunities
• A supportive team environment with a customer-first culture

Behaviors

• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Team Player : Works well as a member of a group
• Enthusiastic : Shows intense and eager enjoyment and interest
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

• Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
• Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work
• Financial : Inspired to perform well by monetary reimbursement
• Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
• Job Security : Inspired to perform well by the knowledge that your job is safe
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Licenses & Certifications

• DRIVER'S LICENSE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.