Auto Dealership Customer Experience Specialist

Long Lewis Auto Group; Alabaster (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision insurance

401(k) with company match

Paid time off

Career growth opportunities

Customer-first culture

Job summary

Long-Lewis Auto Group in Alabaster, AL is hiring a Customer Service Specialist for a full-time, on-site role. You will be the first point of contact for customers, directing calls, greeting guests, assisting the sales team, and helping customers become comfortable with the technology in their new vehicles.

Strong communication and a friendly, professional demeanor are essential. The position offers competitive pay and benefits, with opportunities to support multiple departments and contribute to

Qualifications

• One or more years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Comfortable working with technology and helping customers learn new features.

Responsibilities

• Answer incoming calls professionally and direct customers to the appropriate department or team member.
• Gather accurate information from callers to ensure efficient call routing.
• Log missed calls for Sales Consultants and Service Advisors.
• Welcome and greet customers as they arrive at the dealership.
• Assist the Sales Department by providing outstanding customer support throughout the vehicle purchase process.
• Help customers understand and use the technology and features in their new vehicle.
• Maintain a positive, professional, and customer-focused attitude at all times.
• Support dealership operations with additional customer service and administrative tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Long-Lewis Auto Group in Alabaster, AL is hiring a Customer Service Specialist for a full-time, on-site role. You will be the first point of contact for customers, directing calls, greeting guests, assisting the sales team, and helping customers become comfortable with the technology in their new vehicles.

Strong communication and a friendly, professional demeanor are essential. The position offers competitive pay and benefits, with opportunities to support multiple departments and contribute to