Muscle Shoals- Mobile Service Advisor - Full Time

Long Lewis Auto Group; Alabama; On-site; USD 17,000 - 24,000; Full time

Job summary

Long-Lewis Auto Group in Muscle Shoals, AL, seeks a Mobile Service Advisor to connect customers with mobile technicians for off-site service, including pickup and delivery coordination.

The role focuses on clear communication, exceptional service, and seamless coordination in a fast-paced environment, with a strong emphasis on customer satisfaction and teamwork.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a dealership or large service facility.
• Unrestricted driver’s license with a clean driving record.
• Proven track record in both technical and customer service roles.
• Strong communication skills—both verbal and written.
• Professional appearance and demeanor.
• Ability to stay composed and positive under pressure.
• Self-starter with excellent time management and ability to work independently and as part of a team.

Responsibilities

• Coordinate vehicle pick-up and delivery for off-site service.
• Understand customer concerns and communicate repair needs clearly.
• Serve as the central communication hub between customers and mobile technicians.
• Manage customer expectations throughout the service process.

Skills

Customer service

Communication

Time management

Teamwork

Professional appearance

Driver's license

Verbal & written communication

Education

High school diploma or GED

Job description

Job Details

Posting Details

• • Posted on October 26, 2026

Locations

Showing 1 location Long-Lewis Auto Group | Muscle Shoals
2800 Woodward Ave
Muscle Shoals, AL 35661, USA

• Rate : $15 USD per hour
• SERVICE
• Full-Time
• Requisition #: ALABA003079

Description

At Long-Lewis, the Mobile Service Advisor serves as the central communication hub between our customers and our mobile technicians—whether the vehicle is being serviced at the customer’s home, workplace, or another off-site location.

In this role, you’ll act as the primary point of contact for all off-site automotive service and repair matters. Your responsibilities will include understanding customer concerns, coordinating vehicle pick-up and delivery, clearly communicating repair needs, and managing customer expectations throughout the process. You'll ensure that our customers are well-informed, comfortable, and confident in the services we provide.

This position is ideal for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering an exceptional service experience every time.

Qualifications

• High school diploma or GED required

• Minimum 1 year of experience in a dealership or large service facility

• Unrestricted driver’s license with a clean driving record

• Proven track record in both technical and customer service roles

• Strong communication skills—both verbal and written

• Professional appearance and demeanor

• Ability to stay composed and positive under pressure

• Must be a self-starter with excellent time management skills and the ability to work well independently and as part of a team

Why Long-Lewis?

At Long-Lewis, we’re more than just a dealership—we’re a family. As one of the oldest and most respected automotive groups in the region, we’re committed to providing an outstanding experience for both our customers and our employees.

When you join our team, you’ll find:

• A supportive work culture that values integrity, teamwork, and continuous improvement

• Opportunities for professional development and certification

• Competitive pay and benefits

• A chance to grow your career with a trusted name in the industry

• The satisfaction of helping customers from the convenience of their own homes or businesses

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.