Aisles Online Fulfillment Manager

Hy-Vee; Fort Dodge (IA); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Hy-Vee seeks an Aisles Online Manager to supervise the planning, staffing, and daily operations of our store's online shopping fulfillment in Fort Dodge, IA. You’ll lead a team, resolve service issues, and continually improve the customer experience.

You will ensure on-time fulfillment, training, policy updates, and strict food safety standards. This is an active, leadership role requiring organization and a customer-focused mindset.

Formación

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsabilidades

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues.
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process.
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed.
• Have authority to recommend employee discipline.
• Answer phones and emails promptly and provide friendly, helpful service to customers.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Conocimientos

Team leadership

Customer service

Operations management

Staff scheduling

Communication

Food safety

Training

Educación

High school diploma or equivalent

Descripción del empleo

Hy-Vee seeks an Aisles Online Manager to supervise the planning, staffing, and daily operations of our store's online shopping fulfillment in Fort Dodge, IA. You’ll lead a team, resolve service issues, and continually improve the customer experience.

You will ensure on-time fulfillment, training, policy updates, and strict food safety standards. This is an active, leadership role requiring organization and a customer-focused mindset.