Aisles Online Fulfillment Leader

Hy-Vee Inc; Winona (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Hy-Vee is seeking an Aisles Online Manager to supervise the online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time. You will lead a team, resolve customer issues, and continuously improve the online shopping experience in a fast-paced store environment.

The role reports to store leadership and requires strong organizational and communication skills, with a focus on food safety and customer satisfaction. The position is hourly and based in Minnesota.

Qualifications

• Commitment to Hy-Vee's mission and delivering a strong customer and team experience.
• Ability to lead, motivate, and develop a team in a fast-paced environment.
• Clear, professional communication with customers, team members, and vendors.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee the order fulfillment process from start to finish with on-time execution.
• Recruit, train, schedule, and develop department staff to maintain a high-performing team.
• Provide ongoing education to employees on policies, procedures, and best practices.
• Ensure food safety guidelines are followed and products are kept at proper temperatures.
• Instruct and review the work of others; coordinate activities and address concerns as needed.
• Have authority to recommend employee discipline.
• Answer phones and emails promptly with friendly service.
• Follow Hy-Vee dress code and department guidelines.

Skills

Customer service

Team leadership

Communication

Problem solving

Computer skills

Organization

Confidential information handling

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Email applications

Job description

Hy-Vee is seeking an Aisles Online Manager to supervise the online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time. You will lead a team, resolve customer issues, and continuously improve the online shopping experience in a fast-paced store environment.

The role reports to store leadership and requires strong organizational and communication skills, with a focus on food safety and customer satisfaction. The position is hourly and based in Minnesota.