Airside Guest Experience Lead

Signature Aviation; Rolla (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

401(k)

Paid time off

Training and development

Employee Assistance Program (EAP) &Per

Job summary

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless guest experience at our private aviation terminal. You will blend hospitality with operational support, working outdoors around active aircraft and in varied weather, with schedule flexibility including nights and weekends.

You will operate ground service equipment and coordinate with guests, crew, and vendors to ensure all services—fueling, de-icing, power, water, catering, and towing—are performed safely and

Qualifications

• High School Diploma or GED is required.
• Must be at least 18 years old.
• Ability to pass background checks and airport/airline security requirements.
• Authorized to work in the United States.
• Valid driver's license; CDL may be required where local regulations apply.

Responsibilities

• Work with a team to conduct airside operations safely and efficiently per SOPs.
• Coordinate with guests, crew, vendors, and aircraft to ensure service needs are met (fueling, de-icing, lavatory, ground services).
• Prepare for arriving/departing aircraft and report safety concerns promptly.
• Operate ground service equipment (fuel trucks, de-icing trucks, ground power units, tugs, stair trucks).
• Load/unload luggage and cargo to/from aircraft and related transport.
• Provide professional guest service with a positive attitude at all times.
• Offer safe transportation when driving shuttle vehicles for guests and cargo.
• Maintain clean, safe ramps and operations; manage fuel handling and documentation.

Skills

Hospitality

Guest service

English proficiency

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer literacy

Safety awareness

Education

High School Diploma or GED

Tools

None

Job description

Signature Aviation is seeking an Airside Experience Specialist to deliver a seamless guest experience at our private aviation terminal. You will blend hospitality with operational support, working outdoors around active aircraft and in varied weather, with schedule flexibility including nights and weekends.

You will operate ground service equipment and coordinate with guests, crew, and vendors to ensure all services—fueling, de-icing, power, water, catering, and towing—are performed safely and