Airside Experience Concierge

Signature Aviation plc; Laredo, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Signature Aviation plc is seeking an Airside Experience Specialist to be the face of our private aviation terminal, delivering a seamless, personalized guest journey from wheels down to wheels up.

You will blend hospitality with hands-on operational support, operate ground service equipment, and coordinate with guests, crew, vendors and aircraft teams to ensure safe, efficient, and luxury service in outdoor, weather-exposed environments.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
• Collaborate with guests, clients, vendors, and aircraft crewmembers to ensure service needs are met (fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering, towing).
• Prepare for arriving/departing aircraft, identify open tasks, and flag safety concerns to stakeholders.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, ground power units, tugs, stairs, etc.).
• Load/unload luggage and cargo into/out of aircraft and guest vehicles or PATs.
• Provide professional, friendly guest service and maintain a positive attitude at all times.
• Offer safe, convenient, and courteous transportation when needed.

Job description

Signature Aviation plc is seeking an Airside Experience Specialist to be the face of our private aviation terminal, delivering a seamless, personalized guest journey from wheels down to wheels up.

You will blend hospitality with hands-on operational support, operate ground service equipment, and coordinate with guests, crew, vendors and aircraft teams to ensure safe, efficient, and luxury service in outdoor, weather-exposed environments.