Airside Guest Experience & Ground Ops Associate

Signature Aviation; Honolulu (HI); On-site; USD 25,000 - 31,000; Full time

Job summary

Signature Aviation is hiring an Airside Experience Associate to deliver safe, efficient, and guest-focused service in a private aviation environment. You will handle baggage and freight, monitor access points, and assist with aircraft ground support to ensure a seamless guest journey.

The role requires flexibility for different shifts, including nights and weekends, and outdoor/indoor work near active aircraft. A commitment to excellence and guest satisfaction is essential.

Qualifications

• High School Diploma or GED is required.
• Must be at least 18 years old.
• Must pass background checks and airport security requirements.
• Must be legally authorized to work in the United States.
• Must possess a valid state driver’s license.

Responsibilities

• Load and unload baggage, freight, and cargo and transfer between planes or other transport modes.
• Operate and drive ground service equipment (tugs, trucks, conveyors).
• Conduct ID checks for flight crews, passengers, visitors and vendors per security procedures.
• Monitor facilities including street side, parking lots, terminal, hangars and AOA.
• Assist Airside Experience Specialists to provide guest services (ground power, potable water, wing walking, chocks, stairs/jetway).
• Stop work if unsafe conditions arise and report to management.
• Maintain safe, clean ramps and operations.
• Create records of time worked and services performed.

Skills

Guest service

Multitasking

Interpersonal skills

Attention to detail

Computer skills

Education

High School Diploma

GED

Job description

Signature Aviation is hiring an Airside Experience Associate to deliver safe, efficient, and guest-focused service in a private aviation environment. You will handle baggage and freight, monitor access points, and assist with aircraft ground support to ensure a seamless guest journey.

The role requires flexibility for different shifts, including nights and weekends, and outdoor/indoor work near active aircraft. A commitment to excellence and guest satisfaction is essential.