Premium Airside Experience Lead

Signature Aviation; Roanoke (VA); On-site; USD 40,000 - 72,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Accident Insurance

Identity Theft and Legal Services

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &Per

ks

Job summary

Signature Aviation is hiring an Airside Experience Specialist to greet guests at our private aviation terminal and deliver a seamless, personalized experience from wheels down to wheels up. You will operate ground service equipment, coordinate with teams and guests, and uphold safety and service standards in a dynamic, outdoor setting around aircraft.

The role requires flexibility for nights, weekends, and holidays and emphasizes hospitality and safety in a luxury, fast-paced environment.

Qualifications

• Hospitality oriented with guests at the center of service delivery.
• Ability to communicate clearly and professionally with guests and team members.
• Demonstrated multi-tasking in fast-paced environments while maintaining safety.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently according to SOPs and communicate effectively.
• Collaborate with guests, crew, vendors, and aircraft to ensure service needs are met including fueling, de-icing, ground power, water, parking, and towing.
• Prepare for arriving/departing aircraft, identify open tasks, and report safety concerns to stakeholders.
• Operate ground service equipment such as fuel trucks, de-icing trucks, and tugs.
• Provide professional guest service and safe, courteous transportation to guests and staff.
• Maintain clean and secure ramps and operations, and ensure fuel handling accuracy and documentation.

Skills

Hospitality mindset

Guest service

English communication

Multi-tasking

Safety awareness

Education

High School Diploma or GED

Job description

Signature Aviation is hiring an Airside Experience Specialist to greet guests at our private aviation terminal and deliver a seamless, personalized experience from wheels down to wheels up. You will operate ground service equipment, coordinate with teams and guests, and uphold safety and service standards in a dynamic, outdoor setting around aircraft.

The role requires flexibility for nights, weekends, and holidays and emphasizes hospitality and safety in a luxury, fast-paced environment.