Airside Guest Experience Specialist

Signature Aviation; Roanoke (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &amp

Job summary

Signature Aviation in Roanoke, VA is seeking an Airside Experience Associate to deliver safe, efficient, and guest-focused service within a private aviation environment. You will handle baggage and cargo, monitor access points, and support ramp operations and aircraft services, contributing to a seamless guest journey in varying weather and shifts.

This role requires flexibility for nights, weekends, and holidays, plus adherence to security procedures and safety standards.

Qualifications

• High School Diploma or GED required.
• Must be able to pass company background checks, drug tests, airport background check requirements and obtain an airport security badge.
• Must be legally authorized to work in the United States.
• Must possess a valid state driver’s license.
• Ability to read and follow safety instructions and procedures in English.

Responsibilities

• Load and unload baggage, freight, and cargo and transfer packages between planes or other transportation.
• Operate and drive ground service equipment (tugs, trucks, conveyors, etc.).
• Conduct identification checks for flight crews, passengers, visitors and vendors entering the terminal and/or AOA.
• Monitor facilities such as street side, parking lots, terminal, hangars and AOA.
• Assist Airside Experience Specialists to ensure guests receive an exceptional experience (ground power units, potable water, wing walking, chocking and stairs/jetway positioning).
• Stop work when unsafe conditions arise and report concerns to management.
• Maintain a safe, clean and secure ramp and operations.
• Create accurate records of time worked and services performed.

Skills

Guest service

Safety consciousness

Teamwork

Communication

Operational efficiency

Education

High School Diploma or GED

Job description

Signature Aviation in Roanoke, VA is seeking an Airside Experience Associate to deliver safe, efficient, and guest-focused service within a private aviation environment. You will handle baggage and cargo, monitor access points, and support ramp operations and aircraft services, contributing to a seamless guest journey in varying weather and shifts.

This role requires flexibility for nights, weekends, and holidays, plus adherence to security procedures and safety standards.