Airside Operations & Guest Experience Specialist

Signature Aviation; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Identity Theft & Legal Services

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) & & 

Job summary

Signature Aviation in Norfolk, VA is seeking an Airside Experience Associate to deliver safe, efficient, and guest-focused ground support in a private aviation setting. You will handle baggage, cargo, and freight with precision and assist with aircraft support duties.

The role requires flexibility for nights, holidays, and weekends, with outdoor/indoor work near active aircraft and ground equipment. You will follow security procedures and help create accurate records of activities.

Qualifications

• Minimum age 18 and above.
• Ability to pass background checks and airport security procedures.
• Must be legally authorized to work in the United States.
• Must possess a valid state driver’s license.

Responsibilities

• Load and unload baggage, freight, and cargo; transfer packages between planes or other transport modes.
• Operate and drive ground service equipment (tugs, trucks, conveyors, etc.).
• Conduct identity checks for flight crews, passengers, visitors and vendors per security procedures.
• Monitor facilities (street side, parking, terminal, hangars, AOA).
• Assist Airside Experience Specialists to ensure guest satisfaction; connect ground power, provide potable water, wing walking, chocking and positioning stairs/jetways.
• Stop work when unsafe conditions exist and report concerns.
• Maintain safe, clean ramps and operations; create accurate records of time and services performed.

Skills

Guest Service

English Proficiency

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Job description

Signature Aviation in Norfolk, VA is seeking an Airside Experience Associate to deliver safe, efficient, and guest-focused ground support in a private aviation setting. You will handle baggage, cargo, and freight with precision and assist with aircraft support duties.

The role requires flexibility for nights, holidays, and weekends, with outdoor/indoor work near active aircraft and ground equipment. You will follow security procedures and help create accurate records of activities.