Airside Experience Leader — Hospitality & Ops Champion

Signature Aviation; Midland (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Tuition reimbursement

Training and development

Job summary

Signature Aviation in the United States seeks an Airside Experience Leader to guide the Airside Experience team, ensuring safe, precise service for aircraft, crew, cargo, and guests. You’ll lead with hospitality, resolve guest concerns, and escalate issues as needed, all while maintaining peak operational excellence in an outdoor, active-airport setting.

The role demands a flexible schedule, including evenings, weekends, and holidays, with a strong emphasis on safety, service, and

Qualifications

• High School Diploma or GED.
• 1-2 years aviation or cargo operations experience or equivalent.
• Must be 18+ and pass background checks.
• Legal to work in the U.S. and able to obtain airport security badge.
• Valid driver's license; CDL may be required locally.
• Ability to pass color vision test and safety-sensitive requirements.
• Able to operate GSE and assist in fueling/de-icing when required.

Responsibilities

• Supervise and train Airside Experience Specialists/Associates.
• Coordinate duties and shift supervision on duty.
• Act as escalation point for guest inquiries and safety concerns.
• Ensure safe, efficient airside operations and SOP compliance.
• Maintain guest service standards and professionalism in all interactions.
• Collaborate with guests, crew, vendors and aircraft teams to meet service needs.
• Monitor operations and address any unsafe conditions promptly.

Skills

Hospitality

Leadership

Language skills

Math skills

Communication

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Task management

Education

High School Diploma or GED

1-2 years aviation or cargo operations experience

Job description

Signature Aviation in the United States seeks an Airside Experience Leader to guide the Airside Experience team, ensuring safe, precise service for aircraft, crew, cargo, and guests. You’ll lead with hospitality, resolve guest concerns, and escalate issues as needed, all while maintaining peak operational excellence in an outdoor, active-airport setting.

The role demands a flexible schedule, including evenings, weekends, and holidays, with a strong emphasis on safety, service, and