Airside Guest Experience Lead

Signature Aviation plc; Town of Cheektowaga (NY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

401(k)

Paid time off

Training and development

Employee perks

Job summary

Signature Aviation plc is seeking an Airside Experience Specialist at our private aviation terminal in the United States. You will blend hospitality with hands-on operations to deliver a seamless guest experience from wheels down to wheels up.

You will operate ground service equipment, coordinate with crew and guests, and maintain safety and security practices in outdoor environments around aircraft. The role requires flexibility including nights and weekends.

Qualifications

• High School Diploma or GED required.
• Minimum 18 years of age.
• Must pass background checks and airport background requirements.
• Must be legally authorized to work in the U.S.
• Ability to read and understand safety documents in English.

Responsibilities

• Ensure airside operations are conducted safely and efficiently per SOPs.
• Collaborate with guests, clients, vendors and crew to meet service needs.
• Proactively prepare for arriving/departing aircraft and address safety concerns.
• Operate and drive ground service equipment (fuel trucks, de-icing, tugs, etc.).
• Load/unload luggage and cargo safely for aircraft and PET/guest transport.
• Provide professional guest service with a positive attitude at all times.
• Maintain safe, clean ramps and manage fuel handling documentation.

Skills

Hospitality

Communication

Math

Physical ability

Critical thinking

Multitasking

Teamwork

Computer skills

Time management

Education

High school diploma / GED

Job description

Signature Aviation plc is seeking an Airside Experience Specialist at our private aviation terminal in the United States. You will blend hospitality with hands-on operations to deliver a seamless guest experience from wheels down to wheels up.

You will operate ground service equipment, coordinate with crew and guests, and maintain safety and security practices in outdoor environments around aircraft. The role requires flexibility including nights and weekends.