Airside Experience Lead — Private Aviation

Signature Aviation plc; California; Hybrid; USD 29,000 - 37,000; Full time

Job summary

Signature Aviation plc is seeking an Airside Experience Specialist in California. This role blends hospitality with hands-on operational support to deliver a seamless, personalized guest experience for every traveler and aircraft.

You will operate ground service equipment, coordinate with teams and guests, and maintain a service-first mindset while working outdoors around active aircraft and in varying weather conditions.

Qualifications

• Hospitality-oriented guest service mindset with energetic, guest-obsessed approach.
• Ability to read and comprehend safety rules and operating procedures in English.
• Basic math for arithmetic, percentages, time and measurements.
• Physical ability to enter/exit and operate ground support equipment.
• Ability to follow multi-step instructions and maintain safety protocols.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, clients, vendors, and crew to meet service needs (fueling, de-icing, lavatory, GPUs, water, parking, marshalling, catering, towing).
• Proactively prepare for arrivals/departures and report safety concerns.
• Operate ground service equipment (fuel trucks, de-icing trucks, GPUs, tugs, stair trucks).
• Load/unload luggage and cargo to/from aircraft and PAT or guest vehicles.
• Provide professional guest service and maintain a positive attitude at all times.
• Offer safe transport when driving shuttle vehicles for guests and luggage.
• Maintain ramps and operations in a safe, clean state.
• Handle fuel with quality control, inventory, and documentation.
• Adhere to security protocols and create accurate time/activity records.

Skills

Hospitality

English language

Math skills

Physical ability

Critical thinking

Interpersonal skills

Multitasking

Computer skills

Education

High school diploma

Job description

Signature Aviation plc is seeking an Airside Experience Specialist in California. This role blends hospitality with hands-on operational support to deliver a seamless, personalized guest experience for every traveler and aircraft.

You will operate ground service equipment, coordinate with teams and guests, and maintain a service-first mindset while working outdoors around active aircraft and in varying weather conditions.