Airside Experience Lead: Hospitality & Ops

Signature Aviation plc; Englewood (CO); Hybrid; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Paid time off

Training & development

Job summary

Signature Aviation plc is seeking an Airside Experience Leader to guide the Airside Experience team and deliver precise, safe, hospitality‑driven service for aircraft, crew, cargo, and guests at our Englewood facilities.

The role combines hands-on leadership with guest-focused operations, ensuring operational excellence and guest satisfaction while coordinating with cross‑functional teams in a dynamic airside environment.

Qualifications

• Hospitality-focused leadership and guest-service mindset.
• Ability to supervise and train staff.
• Clear English communication and reporting skills.
• Basic math for calculations and measurements.
• Must be able to pass background checks and physical requirements.

Responsibilities

• Monitor performance of Airside Experience Specialists/Associates to ensure accuracy and policy adherence.
• Coordinate duties and provide shift supervision on shift.
• Provide on-the-job training and assistance to staff.
• Serve as a guest-service resource and escalation point for inquiries.
• Work with team to perform airside operations safely and efficiently according to SOPs.

Skills

Hospitality Skills

Leadership Skills

Language Skills

Math Skills

Communication Skills

Interpersonal Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Job description

Signature Aviation plc is seeking an Airside Experience Leader to guide the Airside Experience team and deliver precise, safe, hospitality‑driven service for aircraft, crew, cargo, and guests at our Englewood facilities.

The role combines hands-on leadership with guest-focused operations, ensuring operational excellence and guest satisfaction while coordinating with cross‑functional teams in a dynamic airside environment.