Airside Experience & Guest Services Specialist

Signature Aviation; Roanoke (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug, dental, and

Vision Insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Critical Illness, Hospital Indemnity

Identity Theft and Legal Services

Paid time off

Paid Maternity Leave

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &Per

Job summary

Signature Aviation in Roanoke, VA is seeking an Airside Experience Specialist to be the face of our private aviation terminal, delivering a seamless, personalized guest experience from wheels down to wheels up. You will operate ground service equipment, perform aircraft ground services, and collaborate with guests and crew in a safety-conscious, hospitality-driven environment.

This role requires flexibility, including nights, weekends, and holidays, and outdoor work around active aircraft.

Qualifications

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

Skills

Hospitality Skills

Language Skills

Math Skills

Physical Ability

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Task Management

Education

High School Diploma or GED

18+ years old

Job description

Signature Aviation in Roanoke, VA is seeking an Airside Experience Specialist to be the face of our private aviation terminal, delivering a seamless, personalized guest experience from wheels down to wheels up. You will operate ground service equipment, perform aircraft ground services, and collaborate with guests and crew in a safety-conscious, hospitality-driven environment.

This role requires flexibility, including nights, weekends, and holidays, and outdoor work around active aircraft.