Airside Experience Concierge

Signature Aviation; East Granby (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical/prescription drug, dental, and

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Paid time off

Paid Maternity Leave

Tuition reimbursement

Training and Development

Employee Assistance Program

Job summary

Signature Aviation in Connecticut seeks an Airside Experience Specialist to be the face of our private terminal, delivering a seamless, personalized guest experience from wheels down to wheels up. You will combine hospitality with hands-on operational support, engaging guests with a service-first mindset.

This on-site role requires schedule flexibility for nights, weekends, and holidays; you will operate ground service equipment, fuel, de-ice, park aircraft, and provide safe, friendly

Qualifications

• High School Diploma or GED required.
• Minimum age 18+ and able to pass background checks for airport badge.

Responsibilities

• Safely conduct airside operations following SOPs and communicate effectively to accomplish tasks.
• Collaborate with guests, clients, vendors, and crewmembers to meet service needs including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, catering, and towing.
• Prepare for arriving/departing aircraft and identify safety concerns.
• Operate ground service equipment (fuel trucks, de-icing trucks, tugs, etc.).
• Provide professional, friendly guest service and safe transportation when shuttling guests and luggage.
• Maintain safe ramps and document time worked and activities.
• Follow emergency procedures and security protocols.

Skills

Hospitality skills

Guest service

English communication

Multitasking

Safety awareness

Education

High School Diploma or GED

Minimum 18 years of age

Airport background checks eligibility

Legal work authorization

Driver's license (CDL where required)

6 months aviation/customer service experience preferred

Tools

Ground service equipment operation

Job description

Signature Aviation in Connecticut seeks an Airside Experience Specialist to be the face of our private terminal, delivering a seamless, personalized guest experience from wheels down to wheels up. You will combine hospitality with hands-on operational support, engaging guests with a service-first mindset.

This on-site role requires schedule flexibility for nights, weekends, and holidays; you will operate ground service equipment, fuel, de-ice, park aircraft, and provide safe, friendly