Airport Wheelchair Services Lead

Menzies Aviation; Boston (MA); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

Menzies Aviation is seeking a Wheelchair Agent Supervisor to oversee mobility assistance services at Boston Logan. You will supervise wheelchair agents, schedule staff, and ensure safe, timely passenger support across terminals.

Strong leadership and communication are essential to maintain service levels and compliance. Candidates should have at least one year in a lead role and experience in wheelchair assistance or airport operations, with flexibility for nights and weekends.

Qualifikationen

• Must be 18 years of age or older.
• One year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Knowledge of ADA compliance and passenger assistance standards.
• Must be able to read, write, understand and carry out instructions in English.
• Must meet the requirements to obtain a security sensitive identification badge.

Aufgaben

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment
• Perform other duties as requested

Kenntnisse

Supervisory experience

Communication skills

Leadership

Conflict resolution

Aviation leadership

ADA compliance

Fast-paced environment

Ausbildung

HS Diploma or GED

Jobbeschreibung

Menzies Aviation is seeking a Wheelchair Agent Supervisor to oversee mobility assistance services at Boston Logan. You will supervise wheelchair agents, schedule staff, and ensure safe, timely passenger support across terminals.

Strong leadership and communication are essential to maintain service levels and compliance. Candidates should have at least one year in a lead role and experience in wheelchair assistance or airport operations, with flexibility for nights and weekends.