Airport Wheelchair Services Supervisor

Ultipro; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

MenziesAviation in Denver seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations across airport terminals and supervise agents to ensure safe, timely mobility services for passengers with accessibility needs.

You will manage staffing, coaching, and performance, ensuring compliance with TSA regulations and ADA guidelines while coordinating with airline personnel and airport operations. The role requires leadership experience and strong communication skills.

Qualifications

• HS Diploma or GED required.
• 1 year wheelchair assistance or related experience.
• 1 year of lead or supervisory experience.
• Ability to read/write English.

Responsibilities

• Oversee wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing, and coordinate service requests.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Coach, train, and develop wheelchair agents.
• Address escalated passenger concerns and resolve issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams.
• Ensure compliance with TSA regulations, ADA guidelines and company policies.
• Monitor metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions.

Skills

Verbal communication

Written communication

Leadership

Conflict resolution

Education

HS Diploma or GED

Job description

MenziesAviation in Denver seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations across airport terminals and supervise agents to ensure safe, timely mobility services for passengers with accessibility needs.

You will manage staffing, coaching, and performance, ensuring compliance with TSA regulations and ADA guidelines while coordinating with airline personnel and airport operations. The role requires leadership experience and strong communication skills.