Airport Wheelchair Services Supervisor

Menzies; Fort Myers (FL); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Menzies Aviation in Fort Myers is seeking an experienced Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise agents, ensuring safe and professional service for passengers with mobility needs.

You will manage staffing, performance, and compliance with TSA, ADA, and company policies while maintaining accurate reports and incident documentation. Must be able to work flexible schedules in a fast-paced airport environment.

Qualifications

• Age 18+ requirement.
• High school diploma or GED.
• 1 year of wheelchair assistance, customer service, hospitality, or airport operations.
• At least 1 year of lead or supervisory experience.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise wheelchair assistance operations across terminals, gates, and baggage areas.
• Assign work schedules and coordinate service requests for efficiency.
• Ensure timely, professional service for passengers needing mobility assistance.
• Coach, train, and develop wheelchair agents.
• Address escalated passenger concerns and resolve issues.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams.

Skills

Customer service

Leadership

Communication

Problem solving

Safety awareness

ADA knowledge

English proficiency

Education

HS Diploma or GED

Job description

Menzies Aviation in Fort Myers is seeking an experienced Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise agents, ensuring safe and professional service for passengers with mobility needs.

You will manage staffing, performance, and compliance with TSA, ADA, and company policies while maintaining accurate reports and incident documentation. Must be able to work flexible schedules in a fast-paced airport environment.