Senior Airport Wheelchair Services Supervisor

Menzies Aviation; California; On-site; USD 52,000 - 70,000; Full time

Job summary

Menzies Aviation in California seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations across airport terminals and supervise wheelchair agents. This role ensures safe, timely, and professional service for passengers with mobility needs.

You will manage staffing, coach staff, and uphold safety standards while coordinating with airline personnel to maintain high service quality in a fast-paced airport environment.

Qualifications

• One year of wheelchair assistance or airport operations experience.
• Minimum one year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Ability to stand and walk for extended periods in busy airport environments.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing, and coordinate service requests for efficiency.
• Ensure passengers with mobility needs receive timely, professional service.
• Coach wheelchair agents and provide development opportunities.
• Address escalated passenger concerns and resolve issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams.
• Ensure compliance with TSA, ADA, and company policies.

Skills

Leadership

Communication

Conflict resolution

Customer service

Airport operations

ADA compliance

Education

HS Diploma or GED

Job description

Menzies Aviation in California seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations across airport terminals and supervise wheelchair agents. This role ensures safe, timely, and professional service for passengers with mobility needs.

You will manage staffing, coach staff, and uphold safety standards while coordinating with airline personnel to maintain high service quality in a fast-paced airport environment.