Airport Wheelchair Services Supervisor

Menzies Aviation; Fort Myers (FL); Vor Ort; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

Menzies Aviation is seeking a Wheelchair Agent Supervisor in Fort Myers to oversee daily wheelchair assistance operations and supervise wheelchair agents, ensuring safe, timely, and professional service for passengers with mobility needs.

You will manage staffing, monitor performance, coach staff, and coordinate with airline personnel to meet service and safety standards while adhering to ADA guidelines and company policies.

Qualifikationen

• Candidates should demonstrate leadership and supervisory capabilities.
• Strong communication and customer service skills are essential.
• Experience in airport operations or wheelchair assistance is preferred.

Aufgaben

• Oversee wheelchair assistance operations across airport terminals and gates.
• Assign schedules, manage staffing coverage, and coordinate service requests.
• Ensure timely, professional passenger service and maintain safety standards.
• Coach and develop wheelchair agents; monitor performance and metrics.
• Address escalated passenger concerns and resolve issues professionally.

Kenntnisse

Leadership

Customer service

Communication

Airport operations

Team supervision

Ausbildung

HS Diploma or GED

Jobbeschreibung

Menzies Aviation is seeking a Wheelchair Agent Supervisor in Fort Myers to oversee daily wheelchair assistance operations and supervise wheelchair agents, ensuring safe, timely, and professional service for passengers with mobility needs.

You will manage staffing, monitor performance, coach staff, and coordinate with airline personnel to meet service and safety standards while adhering to ADA guidelines and company policies.