Airport Wheelchair Supervisor: Lead Mobility Team & Service Excellence

Primeflight-Aviation-5; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Wheelchair Supervisor to lead the airport wheelchair operation, train staff, and ensure high-quality passenger assistance. You will coordinate with multiple airport departments, supervise attendants, and uphold safety standards.

The role requires supervisory experience in customer service or airport operations and flexibility to work various shifts, including nights, weekends, and holidays. Equal opportunity employer commitments are stated.

Qualifications

• 18 years of age or older
• Authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• Proven ability to supervise teams effectively
• Minimum 1 year supervisory experience in customer service or airport operations
• Ability to use IPads/Tablets, Computers, and Mobile Devices
• Flexible to work various shifts including nights, weekends and holidays

Responsibilities

• Supervise the daily operations and activities of the wheelchair service team
• Ensure efficient scheduling of wheelchair attendants across various airport terminals
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service
• Manage and resolve operational challenges or passenger complaints related to wheelchair services
• Conduct regular performance reviews and provide constructive feedback to team members
• Collaborate with airport authorities and airline staff to coordinate seamless service delivery
• Oversee maintenance and proper functioning of wheelchairs and mobility aids
• Ensure compliance with ADA regulations and airport/customer policies
• Develop strategies to improve service efficiency, response time, and passenger experience
• Prepare and analyze reports on wheelchair service operations
• Foster a positive work environment and teamwork
• Coordinate emergency response procedures involving wheelchair passengers
• Work with HR for recruitment, training, and management of wheelchair service personnel
• Supervise staffing and resources for the wheelchair service department
• Exemplify PrimeFlight customer service and safety standards
• Perform additional duties as assigned

Skills

Team supervision

Customer service

Communication

English proficiency

Shift flexibility

Tools

IPads/Tablets/Computers

Job description

PrimeFlight Aviation Services, Inc. is seeking a Wheelchair Supervisor to lead the airport wheelchair operation, train staff, and ensure high-quality passenger assistance. You will coordinate with multiple airport departments, supervise attendants, and uphold safety standards.

The role requires supervisory experience in customer service or airport operations and flexibility to work various shifts, including nights, weekends, and holidays. Equal opportunity employer commitments are stated.