Airport Mobility Services Supervisor

Menzies Aviation; Portland (ME); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Menzies Aviation seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations at our airport locations. You will supervise wheelchair agents, manage staffing, and ensure passengers with mobility needs receive safe, timely, and courteous service in a fast-paced environment.

Responsibilities include coaching staff, addressing escalated concerns, coordinating with airline teams, and maintaining compliance with ADA and TSA guidelines.

Qualifications

• HS Diploma or GED required.
• 1 year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum 1 year of lead or supervisory experience.
• Excellent verbal and written communication skills.

Responsabilités

• Supervise wheelchair assistance operations across terminals and ensure safety and service standards.
• Assign schedules, monitor staffing, and coordinate service requests for efficiency.
• Provide coaching and development to wheelchair agents.
• Address escalated passenger concerns and resolve issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams.

Connaissances

Leadership

Communication

Customer service

Conflict resolution

English proficiency

Formation

HS Diploma or GED

Description du poste

Menzies Aviation seeks a Wheelchair Agent Supervisor to oversee wheelchair assistance operations at our airport locations. You will supervise wheelchair agents, manage staffing, and ensure passengers with mobility needs receive safe, timely, and courteous service in a fast-paced environment.

Responsibilities include coaching staff, addressing escalated concerns, coordinating with airline teams, and maintaining compliance with ADA and TSA guidelines.