Airport Wheelchair & Passenger Support Specialist

SP+; Hebron Estates (KY); On-site; USD 16,531 - 24,796; Full time

Job summary

SP+ is seeking a Wheelchair Assistant at an airport facility to help passengers in wheelchairs and assist with luggage to vehicles, taxi stands, and rental car stations. You will push passengers, ensure brakes, and complete incident reports while maintaining a friendly, attentive approach to each person’s needs.

Requirements include being at least 18, authorized to work in the United States, ability to pass a background and drug screen, and the ability to lift up to 75 lbs.

Qualifications

• Prior experience in customer service preferred.
• Able to obtain airport badge.
• Must be at least 18 years old.
• Authorized to work in the United States.
• Able to pass background and drug screen.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll passenger‑occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place before exiting the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude and assist passengers with questions or concerns.
• Maintain professional relationships with staff, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Attentive to needs

Job description

SP+ is seeking a Wheelchair Assistant at an airport facility to help passengers in wheelchairs and assist with luggage to vehicles, taxi stands, and rental car stations. You will push passengers, ensure brakes, and complete incident reports while maintaining a friendly, attentive approach to each person’s needs.

Requirements include being at least 18, authorized to work in the United States, ability to pass a background and drug screen, and the ability to lift up to 75 lbs.