Airport Wheelchair Assistant - Passenger Mobility & Service

SP+; Pittsburgh (Allegheny County); On-site; USD 17,908 - 23,419; Full time

Job summary

SP+ is seeking a Airline Wheelchair Assistant in Pittsburgh, PA to help passengers travel smoothly through the airport from curbside to gate. This role involves assisting mobility-challenged travelers, handling luggage, and following security procedures in a fast-paced environment.

The position requires physical stamina, ability to lift, and a background check. Competitive pay and benefits are included; training and airport badge access are provided.

Qualifications

• Must be at least 18 years of age.
• Be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs.
• Ability to lift passengers from the wheelchair to the seat on the plane.
• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll customer-occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude and assist passengers with problems, questions, or concerns.
• Maintain professional relationships with colleagues and airport staff.
• Exceed customer service standards.
• Carry out other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Physical stamina

Background check readiness

Airport compliance training

Job description

SP+ is seeking a Airline Wheelchair Assistant in Pittsburgh, PA to help passengers travel smoothly through the airport from curbside to gate. This role involves assisting mobility-challenged travelers, handling luggage, and following security procedures in a fast-paced environment.

The position requires physical stamina, ability to lift, and a background check. Competitive pay and benefits are included; training and airport badge access are provided.