Airport Passenger Mobility Specialist

Metropolis Technologies; Portland (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

SP+ is seeking a Wheelchair Assistant at our Portland, OR airport facility. You will assist passengers traveling in wheelchairs, transporting them to gates and other checkpoints, and ensuring safe handling of wheelchairs and luggage with a focus on guiding customers through a smooth travel experience.

Applicants should be able to pass security training, obtain airport badges, and lift up to 75 lbs. This role involves physically demanding work and requires excellent customer service skills and

Qualifications

• Experience in customer service preferred.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll customer-occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs.
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Job description

SP+ is seeking a Wheelchair Assistant at our Portland, OR airport facility. You will assist passengers traveling in wheelchairs, transporting them to gates and other checkpoints, and ensuring safe handling of wheelchairs and luggage with a focus on guiding customers through a smooth travel experience.

Applicants should be able to pass security training, obtain airport badges, and lift up to 75 lbs. This role involves physically demanding work and requires excellent customer service skills and