Airport Welcome Desk Associate

Visit Springfield, Missouri; Springfield (MO); On-site; USD 19,000 - 26,000; Part time

Job summary

Visit Springfield is seeking a friendly Part-Time Visitor Services Associate to join the team at the Springfield-Branson National Airport. You will greet travelers, answer questions about local attractions, and help visitors find hotels, restaurants, and transportation, all while representing our community with warmth.

As a flexible team member, you’ll work days, evenings, and weekends, maintain an organized Information Desk, and collaborate with airport staff and volunteers to deliver a

Qualifications

• Experience in hospitality, tourism, or customer service is a plus, but not required.
• Must be available for shifts: Days, Evenings, Weekends.
• Willingness to learn about Springfield's attractions and resources.
• Strong communication and problem-solving abilities.

Responsibilities

• Serve as welcoming presence at the Visit Springfield Information Desk inside the Springfield-Branson National Airport.
• Greet arriving travelers and create a positive first impression of Springfield from the moment they arrive.
• Answer questions about Springfield and provide information about attractions, restaurants, hotels, events, entertainment, shopping, and other things to see and do.
• Assist travelers with general questions about the community, including directions and transportation options.
• Help travelers locate visitor resources, maps, brochures, and other information.
• Maintain an organized, stocked, clean, and welcoming Information Desk.
• Stay informed about Springfield attractions, events, businesses, and visitor offerings.
• Assist travelers from diverse backgrounds with patience, professionalism, and hospitality.
• Work collaboratively with Visit Springfield staff, airport personnel, volunteers, and partners.
• Support visitor engagement initiatives and other opportunities that support Visit Springfield's mission.

Skills

Customer service

Communication

Patience

Hospitality

Teamwork

Multitasking

Job description

Visit Springfield is seeking a friendly Part-Time Visitor Services Associate to join the team at the Springfield-Branson National Airport. You will greet travelers, answer questions about local attractions, and help visitors find hotels, restaurants, and transportation, all while representing our community with warmth.

As a flexible team member, you’ll work days, evenings, and weekends, maintain an organized Information Desk, and collaborate with airport staff and volunteers to deliver a