Springfield Visitor Experience Host

Visit Springfield, Missouri; Springfield (MO); On-site; USD 21,000 - 25,000; Part time

Job summary

Visit Springfield is seeking a Part-Time Visitor Experience Associate to warmly greet visitors at the Route 66 Welcome Center in downtown Springfield, MO, and help guests discover local attractions, dining, and events.

You'll answer questions, tailor recommendations, assist with souvenir sales, and keep materials organized while working with a collaborative team at the airport information center and across the organization.

Qualifications

• Friendly, outgoing personality and enjoy helping people.
• Passion for Springfield and interest in tourism, hospitality, and local community.
• Strong customer service and communication skills.
• Ability to make visitors feel comfortable, welcomed and valued.

Responsibilities

• Provide a warm, friendly welcome to visitors and create a positive first impression of Springfield.
• Help visitors discover Springfield by recommending attractions, restaurants, shopping, entertainment, events, Route 66 experiences, and other things to see and do.
• Answer visitor questions and connect guests with helpful community resources.
• Share knowledge and enthusiasm for Springfield while tailoring recommendations to each visitor's interests.
• Assist with retail operations, including souvenir and merchandise sales.
• Help keep the welcome center clean, organized, stocked, and visually inviting.
• Maintain and organize visitor guides, brochures, maps, and other promotional materials.
• Work shifts at the Springfield-Branson National Airport Information Center, welcoming arriving travelers, answering questions, providing local recommendations, and helping create a warm first impression of Springfield.
• Work alongside Visit Springfield staff and volunteers to create a welcoming, collaborative, and service-focused environment.
• Assist with special projects, community events, visitor engagement initiatives, and other opportunities to promote Springfield.
• Help create an inclusive and welcoming experience for visitors from all cultures and backgrounds.
• Support additional visitor services and operational needs as assigned.

Skills

Friendly demeanor

Customer service

Communication

Dependable

Team player

Multitasking

Hospitality experience

POS experience

Willingness to learn

Tools

POS systems

Job description

Visit Springfield is seeking a Part-Time Visitor Experience Associate to warmly greet visitors at the Route 66 Welcome Center in downtown Springfield, MO, and help guests discover local attractions, dining, and events.

You'll answer questions, tailor recommendations, assist with souvenir sales, and keep materials organized while working with a collaborative team at the airport information center and across the organization.