Airport Services Supervisor — Flight Privileges

Envoy Air Inc; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Envoy Air invites applications for a Supervisor - Airport Services in Grand Rapids, MI. You will lead the Agents/Clerks, ensure safe operations, and maintain on-time performance while supporting management and driving regulatory compliance.

The role demands strong leadership, clear communication, and the ability to manage multiple priorities in a dynamic airport environment. You will coach staff, coordinate with local authorities, and ensure high service levels.

Qualifications

• High school diploma or GED; college coursework desirable.
• Strong leadership, communication, and multitasking abilities.
• Experience in airline or airport operations preferred.

Responsibilities

• Coordinate day-to-day station operations by leading Agents/Clerks to ensure safety and on-time dependability.
• Support the Manager in meeting performance targets and monitoring the station budget.
• Formulate and implement administrative/operational policies.
• Review and standardize procedures to improve efficiency.
• Maintain station compliance with policies, safety rules, and regulations.
• Investigate and resolve customer service and operation issues.
• Prepare reports and participate in conference calls and audits.
• Coordinate with local airport management, regulatory agencies, and HQ staff.
• Provide guidance and coaching to the team on performance issues.
• Work in the operation during peak or irregular periods as needed.

Skills

Leadership

Customer Service

Communication

Multi-tasking

Problem Solving

Written English

Education

High School Diploma or GED

College coursework desirable

Job description

Envoy Air invites applications for a Supervisor - Airport Services in Grand Rapids, MI. You will lead the Agents/Clerks, ensure safe operations, and maintain on-time performance while supporting management and driving regulatory compliance.

The role demands strong leadership, clear communication, and the ability to manage multiple priorities in a dynamic airport environment. You will coach staff, coordinate with local authorities, and ensure high service levels.