Airport Return Agent — Quick, Friendly Car Rental Service

National Car Rental; Boise (ID); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Boise Airport is hiring a Return Agent to deliver superior, friendly, efficient service throughout the rental process. You will greet customers, assist with returns, and help ensure a quick, smooth experience.

This full-time role requires 18+ years old, legal work status in the United States, a high school diploma or GED, and a valid driver's license with a clean record. Boise area residency or plan to relocate within 30 days is expected.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Must currently live in the Boise area or plan to within 30 days of hire.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Responsibilities

• Greet customers as they arrive on the lot using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log with unit number, date and time; submit to lost and found.
• Advise on rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue.
• Inquire about service quality and document dissatisfaction.
• Discreetly check vehicles for damage and direct customers to complete damage/loss reports.
• Determine if the vehicle is returned with a full tank of gas.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify vehicles on system hold and verify movement to proper lot location.
• Identify and tag vehicles flagged for grounding or maintenance; verify movement to proper lot location.
• Keep the lot organized for accessibility and smooth traffic flow.
• Strive to improve performance through self-assessment and training.
• Maintain reliable attendance and punctuality.
• Perform other job-related duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

National Car Rental at Boise Airport is hiring a Return Agent to deliver superior, friendly, efficient service throughout the rental process. You will greet customers, assist with returns, and help ensure a quick, smooth experience.

This full-time role requires 18+ years old, legal work status in the United States, a high school diploma or GED, and a valid driver's license with a clean record. Boise area residency or plan to relocate within 30 days is expected.