Airport Customer Experience Specialist

National Car Rental; Hailey (ID); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401(k) with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is seeking a Customer Experience Representative to support the Sun Valley Airport in Hailey, ID. You will assist customers with reservations, explain rental terms, and provide car-rental options while delivering friendly and efficient service.

The role emphasizes accuracy, helpfulness, and a positive experience for every customer in a fast-paced environment with consistent hours and onsite operations.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship.
• High School Diploma or GED required.
• Must have a valid driver's license with limited moving violations.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Use sales techniques to determine needs and offer protections, upgrades, or add-ons.
• Offer directions and local information to assist customers.
• Answer calls for reservations, quotes, and general inquiries.
• Assist with rental return inspections and notify management of issues.

Skills

Customer service

Communication

Sales techniques

Professional demeanor

Education

High School Diploma or GED

Job description

National Car Rental is seeking a Customer Experience Representative to support the Sun Valley Airport in Hailey, ID. You will assist customers with reservations, explain rental terms, and provide car-rental options while delivering friendly and efficient service.

The role emphasizes accuracy, helpfulness, and a positive experience for every customer in a fast-paced environment with consistent hours and onsite operations.