Airport Return Agent - Flexible Shifts & PTO

Enterprise Mobility; Tallahassee (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Car rental discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training & development

Job summary

Enterprise Mobility is hiring a Return Agent at the Tallahassee Airport (TLH) to provide friendly, efficient service throughout the rental process. You will greet customers, assist with returns, review charges, and help ensure smooth operations on the lot.

Position offers flexible schedules including days/nights, with options for Part Time, Full Time, and Temporary roles. Benefits include PTO, insurance, retirement plan, and employee rental car discounts.

Qualifications

• Must have a minimum of 1 year of continuous customer service retail or administrative support experience.
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old.
• High School Diploma or G.E.D. required.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify items found in the vehicle and turn into lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for damage/loss report.
• Complete a service alert for any mechanical and/or body damage communicated by customers.
• Identify vehicles on system hold and verify movement to proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Skills

Customer service

Retail experience

Administrative support

Communication

Education

High school diploma

Job description

Enterprise Mobility is hiring a Return Agent at the Tallahassee Airport (TLH) to provide friendly, efficient service throughout the rental process. You will greet customers, assist with returns, review charges, and help ensure smooth operations on the lot.

Position offers flexible schedules including days/nights, with options for Part Time, Full Time, and Temporary roles. Benefits include PTO, insurance, retirement plan, and employee rental car discounts.