Customer Service - Return Agent - Tallahassee Airport

Enterprise Mobility; Tallahassee (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Car rental discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training & development

Job summary

Enterprise Mobility is hiring a Return Agent at the Tallahassee Airport (TLH) to provide friendly, efficient service throughout the rental process. You will greet customers, assist with returns, review charges, and help ensure smooth operations on the lot.

Position offers flexible schedules including days/nights, with options for Part Time, Full Time, and Temporary roles. Benefits include PTO, insurance, retirement plan, and employee rental car discounts.

Qualifications

• Must have a minimum of 1 year of continuous customer service retail or administrative support experience.
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old.
• High School Diploma or G.E.D. required.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify items found in the vehicle and turn into lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for damage/loss report.
• Complete a service alert for any mechanical and/or body damage communicated by customers.
• Identify vehicles on system hold and verify movement to proper lot location.
• Identify and tag vehicles flagged for grounding or preventative maintenance.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Skills

Customer service

Retail experience

Administrative support

Communication

Education

High school diploma

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $15.00 / hour and is located at the Tallahassee Airport (TLH) - 3300 Capital Cir SW, Tallahassee, FL 32310

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We have multiple flexible scheduling options available including days and nights! We have Part Time, Full Time, and Temporary positions available!

The operating hours for this location are 7 days a week from 7:00am to 11:59pm.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old
• High School Diploma or G.E.D. required