Airport Return Agent (Temporary) – Customer Service

National Car Rental; Tallahassee (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

National Car Rental is hiring a Temporary Return Agent at Tallahassee Airport (TLH). You will greet customers, manage the return process, and handle rental charges and receipts with accuracy in a fast-paced environment.

This 90-day temporary position requires strong customer service experience, a valid driver's license, and adherence to safety and return procedures. Multiple shifts are available to cover airport hours.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of continuous customer service retail or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years (DUI/DWI).
• Temporary position up to 90 days during the defined season.

Responsibilities

• Greet all customers on arrival on the lot using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify found items and log with unit number, date and time; file in lost and found.
• Explain and review rental charges; provide accurate receipts.
• Offer information regarding transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue and seek feedback on service.
• Assess customer satisfaction and document any dissatisfaction.
• Check returned vehicles for damage and direct to counter for damage/loss report.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Job description

National Car Rental is hiring a Temporary Return Agent at Tallahassee Airport (TLH). You will greet customers, manage the return process, and handle rental charges and receipts with accuracy in a fast-paced environment.

This 90-day temporary position requires strong customer service experience, a valid driver's license, and adherence to safety and return procedures. Multiple shifts are available to cover airport hours.