Temporary Customer Service - Return Agent - Tallahassee Airport

Enterprise Mobility; Tallahassee (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

Enterprise Mobility is hiring a Temporary Return Agent at the Tallahassee Airport (TLH). This role supports the National/Alamo brands with a focus on friendly, efficient service during the rental return process.

The position pays $15.00 per hour and can involve days and nights with flexible scheduling. The role requires valid US work authorization, a high school diploma or GED, and at least one year of customer service or retail experience.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at fault accidents in past 3 years.
• No drug or alcohol convictions in past 5 years (DUI/DWI).
• Temporary position up to 90 days.

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify items found in the vehicle and log with unit number, date, time; submit to lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information regarding transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Identify and tag vehicles on system hold and verify movement to proper lot location.
• Identify and tag vehicles flagged for grounding or maintenance; ensure correct lot movement.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Temporary Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position pays $15.00 / hour and is located at the Tallahassee Airport (TLH) - 3300 Capital Cir SW, Tallahassee, FL 32310

This is a Temporary position and cannot exceed 90 days.

We have multiple flexible scheduling options available including days and nights! We have Part Time, Full Time, and Temporary positions available!

The operating hours for this location are 7 days a week from 7:00am to 11:59pm.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of continuous customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
  • Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualifiedfrom consideration.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• This is a temporary position and you may work up to a maximum of 90 days during the defined season.