Airport Return Agent - Temporary Customer Service

Enterprise Mobility; Tallahassee (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

Enterprise Mobility is hiring a Temporary Return Agent at the Tallahassee Airport (TLH). This role supports the National/Alamo brands with a focus on friendly, efficient service during the rental return process.

The position pays $15.00 per hour and can involve days and nights with flexible scheduling. The role requires valid US work authorization, a high school diploma or GED, and at least one year of customer service or retail experience.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service, retail, or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at fault accidents in past 3 years.
• No drug or alcohol convictions in past 5 years (DUI/DWI).
• Temporary position up to 90 days.

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customer to check for personal belongings.
• Identify items found in the vehicle and log with unit number, date, time; submit to lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information regarding transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Identify and tag vehicles on system hold and verify movement to proper lot location.
• Identify and tag vehicles flagged for grounding or maintenance; ensure correct lot movement.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Skills

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Temporary Return Agent at the Tallahassee Airport (TLH). This role supports the National/Alamo brands with a focus on friendly, efficient service during the rental return process.

The position pays $15.00 per hour and can involve days and nights with flexible scheduling. The role requires valid US work authorization, a high school diploma or GED, and at least one year of customer service or retail experience.