Car Rental Return Agent — Friendly, Efficient Service

Enterprise Mobility; Pensacola (FL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise and National/Alamo rental brands and is seeking a Return Agent at Pensacola Airport (PNS). You will greet customers, process returns, advise on charges, and assist with transportation to the airport terminal. A strong focus on service, accuracy, and professionalism is required.

We offer a benefits package and a schedule with weekday mornings and some weekend work; excellent growth opportunities in a large mobility company with a national footprint.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of continuous customer service, retail, or administrative support experience.
• Must have a current and valid driver's license with clean record in past 3 years.

Responsibilities

• Greet customers on arrival and use prescribed dialogue.
• Identify lost items and log them with date, time, and unit number.
• Explain rental charges and provide accurate receipts to customers.
• Provide information about transportation to the airport terminal in a professional manner.
• Thank customers using prescribed dialogue and assess satisfaction.
• Discreetly inspect vehicles for damage on arrival and guide for damage report.
• Ensure vehicles are returned with full tank of gas and proper documentation.
• Tag and track vehicles on hold for turnback or recall and guide to correct lots.
• Maintain organized lots to support smooth traffic flow and movement.
• Seek ongoing performance improvement through self-assessment, training, and goal setting.

Skills

Customer service

Communication skills

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise and National/Alamo rental brands and is seeking a Return Agent at Pensacola Airport (PNS). You will greet customers, process returns, advise on charges, and assist with transportation to the airport terminal. A strong focus on service, accuracy, and professionalism is required.

We offer a benefits package and a schedule with weekday mornings and some weekend work; excellent growth opportunities in a large mobility company with a national footprint.