Airport Return Agent - Customer Service (Evenings, Bonuses)

National Car Rental; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

Employee discounts

401(k) with company match

Job summary

Enterprise Mobility seeks a Return Agent at Philadelphia International Airport. You will greet customers, process returns, review charges, and provide directions to the airport terminal.

The role emphasizes friendly, professional service and accurate documentation of vehicle condition and charges. Eligible candidates must have 2 years of retail customer service or an Associate's degree with 6 months in retail, and must live within 30 minutes of the airport.

Qualifications

• Must be at least 18 years old.
• Minimum 2 years of retail customer service experience OR Associates Degree with at least 6 months of retail experience.
• Must have a current and valid driver’s license.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Must live within 30 minutes of Philadelphia International Airport.
• Must be able to work the following schedule: Sunday, Thursday, Friday, Saturday 1:00 PM – 11:00 PM.

Responsibilities

• Greet customers using prescribed dialogue as they arrive on the lot.
• Remind customers to check for personal belongings and log found items.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Thank customers and seek feedback on service.
• Identify vehicle damage and direct customers to complete damage/loss report.
• Check fuel level and ensure full tank condition when returning a vehicle.
• Create service alerts for any mechanical or body damage reported by customers.
• Keep the lot organized to improve flow and efficiency.

Skills

Customer service

Retail experience

Communication

Attention to detail

Education

Associates Degree

Job description

Enterprise Mobility seeks a Return Agent at Philadelphia International Airport. You will greet customers, process returns, review charges, and provide directions to the airport terminal.

The role emphasizes friendly, professional service and accurate documentation of vehicle condition and charges. Eligible candidates must have 2 years of retail customer service or an Associate's degree with 6 months in retail, and must live within 30 minutes of the airport.