Return Agent - Harrisburg Airport

National Car Rental; Middletown Township (PA); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, RX,

Dental and Vision)

Life Insurance

Training and development

Zusammenfassung

National Car Rental at Harrisburg International Airport is hiring a Return Agent. You will provide friendly, efficient service during all stages of the rental process and handle vehicle returns, charges, and customer inquiries. This role includes a shift differential and potential monthly bonuses.

The position requires at least 1 year of customer service or related experience, a valid driver’s license, and the ability to work the listed schedule. Equal opportunity employer.

Qualifikationen

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year prior customer service, retail, or administrative support experience.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 3 years.

Aufgaben

• Greet customers on the lot using prescribed dialogue.
• Check for personal belongings and log items for lost and found.
• Explain and review rental charges and provide an accurate receipt.
• Provide information about transportation to the airport terminal.
• Thank customers using prescribed dialogue.
• Inquire about service quality and document dissatisfaction.
• Inspect incoming vehicles for damage and direct to the counter for reports.
• Verify fuel level is full when returning a vehicle.
• Create a service alert for mechanical or body damage shared by customers.
• Identify and move vehicles on system holds to proper lot locations.
• Tag vehicles flagged for grounding or maintenance and move to proper lot locations.
• Maintain organized lots to improve access and traffic flow.
• Seek to improve job performance through self-assessment and training.

Kenntnisse

Customer service

Administrative support

Retail experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

This position is located at the Harrisburg Airport, 2 Terminal Dr Harrisburg, PA 17057.

This pay for this position starts at $15 / hour with the opportunity to earn up to $500+ on monthly bonuses and a shift differential of $ 16 / hour between the hours of 6:00pm-3:00am.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule Available

• Tuesday- Saturday: 4:00am-1:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years