Airport Administrative Representative - Part-Time PTO

PHL Job Portal; Philadelphia (Philadelphia County); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Paid Time Off

Employee discounts

401(k) retirement plan

Job summary

Enterprise Mobility is hiring an Administrative Representative at Philadelphia International Airport. The role centers on delivering high-quality customer service via phone and providing administrative support in a busy environment.

This part-time position offers 25 hours per week at $17.50 per hour, with Monday–Wednesday 9:00 AM–5:00 PM shifts. Location is 1 Arrivals Road, Philadelphia, PA 19153. Benefits include PTO, employee discounts, and a 401(k) plan.

Qualifications

• Must be at least 18 years old.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Must have a current and valid driver's license.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Must live within 30 minutes of Philadelphia International Airport.
• Must be able to work the stated schedule: Monday–Wednesday, 9:00 AM–5:00 PM.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Make outgoing calls—callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• May assist with or perform customer pick-ups in a safe and courteous manner.
• Notify Management of any known customer problems or vehicle issues.
• Clean vehicle interior and exterior as needed.
• Perform various administrative and basic accounting tasks.

Skills

Customer service experience

Phone handling

Administrative support

Job description

Enterprise Mobility is hiring an Administrative Representative at Philadelphia International Airport. The role centers on delivering high-quality customer service via phone and providing administrative support in a busy environment.

This part-time position offers 25 hours per week at $17.50 per hour, with Monday–Wednesday 9:00 AM–5:00 PM shifts. Location is 1 Arrivals Road, Philadelphia, PA 19153. Benefits include PTO, employee discounts, and a 401(k) plan.