Evening Car Return Specialist – Airport Operations

Enterprise Mobility; Dallas (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discounts on renting andPurch

Job summary

Enterprise Mobility at Dallas Love Field Airport is hiring a Return Agent to assist customers during the rental return process with friendly, efficient service. This position operates Friday to Tuesday 3pm-11pm, with the airport setting and required attendance expectations.

The role emphasizes greeting customers, processing returns, and ensuring accurate receipts while maintaining a secure, organized lot and delivering excellent customer experiences in a dynamic airport environment.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time.
• Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Friday-Tuesday 3pm-11pm.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Job description

Enterprise Mobility at Dallas Love Field Airport is hiring a Return Agent to assist customers during the rental return process with friendly, efficient service. This position operates Friday to Tuesday 3pm-11pm, with the airport setting and required attendance expectations.

The role emphasizes greeting customers, processing returns, and ensuring accurate receipts while maintaining a secure, organized lot and delivering excellent customer experiences in a dynamic airport environment.