Airport Ramp & Guest Experience Agent

Horizon Air; Wenatchee (WA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free stand-by travel privileges

Well-being programs

401k match

Annual bonus plans

Generous paid time off

Job summary

Horizon Air is seeking a Ramp & Customer Service Agent to handle guest interactions and ramp functions with a focus on safety and efficiency. You will work outdoors in varied weather, assist with travel needs, and perform boarding, baggage handling, and security checks.

The role requires strong communication, ability to multitask, and a willingness to work a flexible schedule including nights, weekends, and holidays. A valid US driver’s license and English proficiency are essential.

Qualifications

• Strong written and verbal communication skills.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
• Loads and offloads luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

Skills

Strong communication

Multi-tasking

Driver's license (US)

Reservation system knowledge

Typing 25 WPM

Lift 50 lbs

Stand long periods

Flexible schedule

Overnight travel willingness

US work authorization

English communication

Minimum age 18

Authorized to work in the US

Education

High school diploma or equivalent

Tools

Reservation system

Job description

Horizon Air is seeking a Ramp & Customer Service Agent to handle guest interactions and ramp functions with a focus on safety and efficiency. You will work outdoors in varied weather, assist with travel needs, and perform boarding, baggage handling, and security checks.

The role requires strong communication, ability to multitask, and a willingness to work a flexible schedule including nights, weekends, and holidays. A valid US driver’s license and English proficiency are essential.