Airport Passenger Services Supervisor

Trego/Dugan Aviation; Richmond (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

Trego/Dugan Aviation is seeking a Supervisor Passenger Service Operations to lead a shift for passenger service and ramp operations. You will train and direct agents, manage daily tasks, and ensure safety and regulatory compliance while maintaining high customer service standards.

Responsibilities include coordinating with airline personnel and TSA, updating flight information displays, and handling reporting and scheduling.

Qualifications

• Requires one year of experience in the aviation industry.
• Supervises daily operations and trains agents.
• Maintains training records and verifies compliance.

Responsibilities

• Directs and trains assigned Agents during shifts.
• Plans and coordinates passenger check-in and ramp services.
• Ensures compliance with FAA/TSA directives and airline rules.
• Prepares reports on service activities and staffing.
• Maintains MUFIDS updates and communicates with dispatch.

Skills

Leadership

Customer service

Communication

Team supervision

Education

One year aviation experience

Job description

Trego/Dugan Aviation is seeking a Supervisor Passenger Service Operations to lead a shift for passenger service and ramp operations. You will train and direct agents, manage daily tasks, and ensure safety and regulatory compliance while maintaining high customer service standards.

Responsibilities include coordinating with airline personnel and TSA, updating flight information displays, and handling reporting and scheduling.