Airport Passenger Services Shift Lead

Trego Dugan Aviation Of Grand Island Inc; Richmond (VA); On-site; USD 28,000 - 39,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc seeks a Supervisor Passenger Service Operations to lead a shift in our Richmond, VA area operations. You will supervise daily passenger service and ramp activities, ensure safety and efficiency, and coordinate with airlines, dispatch, and TSA personnel to support flights and customer service excellence.

The role requires experience in aviation service operations, training duties, and a strong customer-service focus.

Qualifications

• One year of experience in the aviation industry.
• Ability to train, supervise, and coordinate staff.
• Knowledge of FAA/TSA security directives and airline procedures.

Responsibilities

• Directs, trains, and coordinates an assigned shift for passenger service and ramp operations.
• Plans and directs customer service and ramp activities for both contracted and charter flights.
• Maintains compliance with FAA/TSA rules and airline policies; coordinates with TSA and air carrier personnel.
• Updates flight information displays and communicates with dispatch, flight captain, and station managers.
• Performs safety-related duties and ensures equipment is maintained and used properly.

Skills

Leadership

Customer service

Communication

Team supervision

Job description

Trego Dugan Aviation Of Grand Island Inc seeks a Supervisor Passenger Service Operations to lead a shift in our Richmond, VA area operations. You will supervise daily passenger service and ramp activities, ensure safety and efficiency, and coordinate with airlines, dispatch, and TSA personnel to support flights and customer service excellence.

The role requires experience in aviation service operations, training duties, and a strong customer-service focus.