Lead Passenger Service & Ramp Supervisor

Trego Dugan Aviation Of Grand Island Inc; Norfolk (VA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Trego Dugan Aviation Of Grand Island Inc in Norfolk, VA seeks a Supervisor Passenger Service Operations to lead daily operations on the shift, directing, training, and coordinating Agents across passenger check-in, baggage handling, security screening, and ramp services. The role emphasizes safety, compliance, and customer satisfaction in a dynamic aviation environment.

Must manage schedules including nights and weekends, liaise with TSA and airline personnel, and ensure adherence to FAA/TSA

Formación

• Requires one year of experience in the aviation industry.
• Ability to lead a shift and train Agents.
• Must coordinate with TSA and air carrier personnel.
• Strong communication and customer service focus required.

Responsabilidades

• Plans, directs, and participates in daily Customer Service and Ramp Services operations.
• Directs and trains assigned Agents and ensures training records are maintained.
• Coordinates with TSA, airline dispatch, and flight crew on passenger and baggage operations.
• Ensures compliance with FAA/TSA regulations and airline rules and procedures.
• Maintains emergency checklists and prepares reports on service activities.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Attention to detail

Teamwork

Descripción del empleo

Trego Dugan Aviation Of Grand Island Inc in Norfolk, VA seeks a Supervisor Passenger Service Operations to lead daily operations on the shift, directing, training, and coordinating Agents across passenger check-in, baggage handling, security screening, and ramp services. The role emphasizes safety, compliance, and customer satisfaction in a dynamic aviation environment.

Must manage schedules including nights and weekends, liaise with TSA and airline personnel, and ensure adherence to FAA/TSA