Airport Passenger Services Supervisor | Shift Leader

Trego/Dugan Aviation; Norfolk (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Trego/Dugan Aviation in Norfolk, VA seeks a Supervisor Passenger Service Operations to lead daily customer service and ramp operations for both contracted and charter flights. The role directs, trains, and coordinates an assigned shift, ensuring safety and service standards.

You will supervise Agents, manage training, ensure regulatory compliance, and communicate with airline personnel and airport authorities.

Qualifications

• One year of experience in the aviation industry.
• Experience supervising customer service and ramp operations is preferred.
• Ability to train and manage a shift and maintain records.

Responsibilities

• Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft.
• Plans and oversees passenger check-in, baggage handling, and related ramp services.
• Coordinates with air carrier personnel, station managers, and TSA for shift operations.
• Maintains emergency checklists, training records, and compliance with FAA/TSA regulations.

Skills

Customer service

Leadership

Communication

Attention to detail

Education

High School Diploma or GED

Aviation training

Tools

MUFIDS

Job description

Trego/Dugan Aviation in Norfolk, VA seeks a Supervisor Passenger Service Operations to lead daily customer service and ramp operations for both contracted and charter flights. The role directs, trains, and coordinates an assigned shift, ensuring safety and service standards.

You will supervise Agents, manage training, ensure regulatory compliance, and communicate with airline personnel and airport authorities.