Airport Passenger Experience Specialist

Trego-Dugan Aviation Inc; City of Syracuse (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent to assist travelers at the airport. You will handle ticketing, seating, baggage processing, and customer assistance, ensuring a smooth experience from check-in to deplaning.

The role requires strong English communication, the ability to work in a fast-paced environment, and flexibility to cover nights, weekends, and holidays. Training will be provided and safety protocols must be followed.

Qualifications

• Must read, write, and communicate effectively in English.
• Able to work varied shifts including evenings, nights, weekends, and holidays.
• Must be able to obtain authorization to work in the U.S. and pass required security checks (SIDA badge).

Responsibilities

• Process customer tickets, check baggage, monitor carry-on baggage and assign seats.
• Provide accurate information on arrival/departure times and boarding procedures.
• Handle denied boarding situations and issue vouchers as needed.
• Ensure FAA, airline, and airport regulations are followed at all times.
• Assist customers with special needs, including wheelchair assistance and mobility support.
• Operate jet bridges, ADA ramps, and related equipment to board/deplane passengers.

Skills

English proficiency

Ability to work under pressure

Flexible shifts

Job description

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent to assist travelers at the airport. You will handle ticketing, seating, baggage processing, and customer assistance, ensuring a smooth experience from check-in to deplaning.

The role requires strong English communication, the ability to work in a fast-paced environment, and flexibility to cover nights, weekends, and holidays. Training will be provided and safety protocols must be followed.